Last updated: June 14, 2024

Welcome to House Proud Homes. These Terms & Conditions govern your use of our website and any purchases you make from us. By using this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. About Us
Business name: House Proud Homes
Website: https://www.houseproudhomes.com
[Add your full registered business name, company number and address here, if applicable.]

2. Use of Our Website
• You must be at least 18 years old, or using the site under the supervision of a parent or guardian.
• You agree not to use the site for any unlawful, fraudulent or harmful purpose.
• We may update, suspend or stop any part of the site at any time without notice.

3. Products and Descriptions
• We try to show product colours, sizes and details as accurately as possible, but small variations may occur.
• All products are subject to availability.
• We may change or discontinue products and prices at any time.

4. Prices and Payment
• All prices are in GBP (£) and include/exclude VAT where indicated.
• The price you pay is the price shown at checkout at the time you place your order.
• We accept the payment methods shown at checkout.
• Your order is confirmed only when payment is successfully processed and you receive an order confirmation email.

5. Orders and Contract
• When you place an order, you make an offer to buy the products in your basket.
• We may refuse or cancel an order, for example if:
   - The product is out of stock
   - There is an error in pricing or description
   - We cannot obtain payment authorisation
• If we cancel your order after payment, we will refund you in full for the affected items.

6. Delivery
• Delivery options, timeframes and charges are shown at checkout.
• Any delivery dates provided are estimates, not guarantees.
• Risk in the products passes to you once they are delivered to the address you provided.
• Please check your delivery details carefully. We are not responsible for non-delivery due to incorrect address information.
[Add any special delivery rules, areas you don’t ship to, or courier details here.]

7. Returns, Refunds and Cancellations (14 Days)
This section does not affect your statutory rights.
• You have 14 days from the day you receive your order to change your mind and request a return.
• Unless items are faulty, products must be returned:
   - Unused and in a resellable condition
   - In their original packaging (where possible)
   - With all tags and labels attached
• Some items may be non-returnable for hygiene or customisation reasons (for example, [list any such items here]).
• You are responsible for the cost of returning items, unless the item is faulty or we sent the wrong product.
• If an item is faulty or damaged, please contact us as soon as possible with your order number and photos at info@HouseProudHomes.com so we can help.
• Once we receive and inspect your return, we will process your refund to your original payment method within a reasonable time.
[Add or link to your full returns instructions here, e.g. email address, returns form and return address.]

8. Promotional Codes and Offers
• Promotional codes, discounts and offers:
   - Are valid only for the dates shown
   - May have minimum spend or product restrictions
   - Usually cannot be combined with other promotions unless stated
• We may change or withdraw any promotion at any time.

9. Intellectual Property
• All content on this site (including images, text, logos and designs) is owned by or licensed to House Proud Homes.
• You may not copy, reproduce, distribute or use any content without our prior written permission, except for your own personal, non-commercial use.

10. Liability
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law (for example, for death or personal injury caused by negligence).
• We are not responsible for:
   - Losses that were not caused by our breach
   - Any business losses, including loss of profit, revenue, contracts or data
• As far as the law allows, our total liability in connection with any order is limited to the amount you paid for that order.

11. Third-Party Links
• Our site may include links to other websites.
• We do not control and are not responsible for the content, security or privacy practices of those sites.
• You access third-party sites at your own risk.

12. Privacy and Data Protection
• We handle your personal data in line with our Privacy Policy.
• Please read our Privacy Policy to understand how we collect, use and protect your information.
[Make sure the Privacy Policy link in your footer and on this page is up to date.]

13. Changes to These Terms
• We may update these Terms from time to time.
• The latest version will always appear on this page, showing the “Last updated” date at the top.
• If you continue to use the site after changes are posted, you are treated as having accepted the updated Terms.

14. Governing Law and Jurisdiction
• These Terms are governed by the laws of England and Wales.
• Any disputes will be handled by the courts of England and Wales.